Orders are fulfilled and shipped Monday through Friday, excluding holidays. Most orders ship the next business day. Orders during sales may take an extra 2-3 business days.

Refunds and PayPal Fees

We strive to provide the best customer experience. If you are unsatisfied with your purchase or if there is an issue with the delivery, we are happy to offer a refund as requested.

Please note that PayPal fees are typically non-refundable; however, we may consider covering these fees on a case-by-case basis, especially when there has been a delay or inconvenience caused by us.

We apologize for any discomfort this may have caused and appreciate your understanding.

30-Day Money-Back Guarantee
Returns are accepted within 30 days. Refunds go to the original payment method.

Return Policy Restrictions:

• Free return shipping for contiguous US.
• International returns are customer-paid.
• Excludes “Final Sale” items.

Contact us within 24 hours after placing order to change your shipping address.

Track via the carrier’s website using the tracking number from the email or log into your account.

Contact us at contact@westcreeksguitars or use the live chat feature to contact the customer support team.

Contact us within 24 hours after placing order to change your shipping address.