About Us

WestCreek Guitars is operated by WESTCREEK LIMITED, a private limited company registered in England and Wales.

• Company Name: WESTCREEK LIMITED

• Company Number: 12693291

• Registered Office Address: The Stables, Peper Harow, Godalming, England, GU8 6BQ

Our Story

Our journey began in 2018 with the goal of making quality guitars more accessible to players around the world. We focus on offering well-designed instruments at competitive prices while maintaining reliable service and clear policies for our customers.

What We Do

WestCreek Guitars is an independent online retailer specializing in electric guitars and musical instruments.

We work with manufacturing partners and authorized suppliers to source our products and make them available to customers globally. We are not affiliated with other websites or companies using similar brand names unless explicitly stated.

Order Fulfillment & Shipping

Orders placed on our website are processed through our logistics partners and shipped from fulfillment centers located in multiple regions, depending on product availability.

We aim to provide:

• Transparent pricing

• Accurate product descriptions

• Reliable delivery timelines

Shipping costs and delivery estimates are clearly shown at checkout.

Customer Support

We are committed to providing responsive and transparent customer service.

• Email: [email protected]

• Phone : +447479 475622

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)

Customers can contact us at any time, and we aim to respond within 24–48 hours.

Policies & Transparency

We provide clear and accessible policies to ensure a trustworthy shopping experience, including:

• Shipping Policy

• Refund & Return Policy

• Terms & Conditions

• Privacy Policy

These can be found in the footer of our website.

Our Commitment

We are committed to operating transparently and in compliance with Google Merchant Center policies. Our goal is to ensure customers have accurate information about our products, pricing, and services before making a purchase.

Secure Shopping

Our website uses SSL encryption and trusted payment providers to ensure secure transactions. We accept major payment methods including PayPal, Visa, and Mastercard.

If you have any questions about our business or products, please feel free to contact us.